BAA (Heathrow, Glasgow, Edinburghand Aberdeen Airport) & Heathrow Express (HEX)

 

NASS delivered a Behavior Pattern Recognition (BPR™) Train the Trainers program to the training departments of the different airports under the management of the BAA. In response to specific threats/needs, NASS also developed and delivered a tailored train the trainers program to the
training department of the Heathrow Express rail service (HEX). Both programs were delivered at
different levels, to different target audience (security, non-security, management), subject to the level of the trainees and their security abilities/needs. The project included a detailed Front End Analysis (at ISD standards), which, among other things, covered identification of needs, best practices, limitations, and target audiences. The program also went on to develop detailed curriculums, lesson plans, narrative and presentations. These deliverables were broken down by audience (security/non-security) as well as by professional and operational needs (programs for check points’ security personnel, gates and
perimeter guards, non security ticketing personnel, on board conductors etc). The program includes training more than 100 BAA and HEX training personnel throughout the basic training and the Train the Trainer Programs. The program includes delivering the training to more than 6,000 target audience under the
supervision of NASS.

 

The project included the following phases:

  • Front End Analysis
  • Basic BPR training
  • On-the-Job Training
  • Train the Trainers
  • Audit

 

Project Details:

Front End Analysis

BAA- NASS team was sent to the different BAA airports to conducts an in depth survey of the airports and the airports’ procedures in order to create and tailor the program to the specification of each airport. This included interviews with key personnel at the organization, airport/rail operations and all relevant personnel regarding procedures and expectations of the course. In addition, the team walked through the airports and studied their operations.

 

The Front End Analysis reviewed the following procedures and regulations:

  • The different legal aspects at both local and UK levels.
  • The operational arena; the different agencies within the airport and the interagency protocols.
  • The airport security programs.
  • Weapon and firearms procedures and local rules of engagement.
  • Suspicious object handeling procedures.
  • Level of security awarness and training.

The above subjects were taken into consideration while adopting BPR for use at the airport in question. Emphsis was given to BPR being an additional security layer at the airport and for its integration with other security layers and mandatory procidures.





 

Heathrow Express (HEX)- A NASS team was send to conduct an in depth survey of Hex operations
in order to better understand the environment of which the trainees operate at. The survey included an on site visit to the different train stations and the trains operated by HEX. In addition, the team met with key personnel from HEX management, operations and training department for learning the different proceedures, needs and expectations from the program.

 

The Front End Analysis reviewed the following procedures and regulations:

  • The different legal aspects at both local and UK levels.
  • The operational arena; the different agencies within theairport and the interagency protocols.
  • The HEX security programs.
  • Weapon and firearms procedures and local rules of engagement.
  • Suspicious object handeling procedures.
  • Level of security awarness and training.

Training

BAA-NASS trainers gave BPR training which involved in class presentations regarding the methodology and the local environment, and practical exercises at the terminals. The execises involved the trainees
working with passengers and other visitors to the airport.  At the end the training, the trainees took an exam covering all the materials they went through during the training. Passing grade had to be above 80%.  In order to improve our training materials the trainees filled out an evaluation form grading both the trainers and the training materials. The evaluation forms were taken into considaration and were implemented in our program development.

 

HEX- NASS trainers provided the Hex Training staff the BPR program, which involved inclass presentations and practical exercises at the train stations and onboard the trains. The exercises involved observation and
casual encounters with the passengers. Before and after the training, the trainees took exams in
order to demonstrate progress and learning. Passing grade of the final exam was 80%. An evaluation form was filled out in order to provide NASS a better view on points to improve its program. All evaluations were read and taken into consideration.

 

On-the-Job Training

BAA/HEX- Each and every trainne, who completed the training with a passing grade, went through an On the Job Training (OJT) with one of of NASS’s trainers. The OJT involved practicing the BPR methodology in the
trainee’s original work environment. The trainees worked one on one with the NASS trainer for a few hours. After the OJT NASS trainers evaluated the trainees and helped them improve their BPR skills, an evaluation form was filled out for trainee and passed on to the Supirior Officer.

 

Train the Trainers

BAA- a selected group of the Basic BPR trainees were selected to undergo thorough special training with NASS instructors in order for them to understand better the BPR concept and be able to train their fellow officers. Each future trainer had the opportunity to cunduct further practice with NASS trainers on the job site to achieve to mastery of the BPR skill. The trainers received a Trainer Kit prepared by NASS, and the NASS trainers worked with each trainer on how to convey the correct messages in each lesson throughout the
training.

 

HEX- Together with HEX management, a group of trainers were selected to undergo a Train the Trainer program that involeved further on site practice with NASS trainers. In addition, each trainer received a training kit and a NASS trainer worked with each trainer on his training skill.  

The Kits includes:

  • Lesson Plans for every lesson
  • Power Point Presentations for every lesson
  • Narratives for every lesson
  • Environment Analysis Form
  • Video Clips
  • Training Materials
  • Test Forms
  • Evaluation Forms.

 

Updates & Audits

NASS provides yearly audits and refreshes updates to the training Departments. The audits include a NASS trainer working with the local trainers through a course given by them giving them feedbacks regarding their
performance in the training. In addition, the NASS trainer works with some of the new trainees (Not trained by NASS) in order to improve their BPR skills making sure that they are proficient and fully understand the BPR concept and methodology. In addition, a yearly update is provided to the Trainer Kits. The updates include new case studies, new training materials and other information related to the program.